Shipping & Delivery

Processing time:
Most orders ship in 1-3 business days
Custom orders ship in 4-6 weeks unless we have discussed otherwise. This allows time for your custom batch of soaps to cure (as water evaporates the bars harden up and your soap is ready to use in 4 weeks).

Shipping carrier:
I ship using a variety of couriers, including Canada Post, UPS and Purolator within Canada. If you are ordering from the US, I ship exclusively with FedEx. Shipping rates are calculated at checkout. Shipping is free over purchases of CAD$100 within Canada. Shipping is available to anywhere in Canada & the US.

Customs and import taxes:
US Customers: My products are exempt from tariffs under the the US-Canada-Mexico Trade Agreement, since they are 100% handmade in Canada. I ship US orders with FedEx and any customs/import taxes are prepaid so you will not be billed at delivery.
I am not responsible for delays due to customs. I am not responsible for lost or stolen packages.